Service: 9 Steps to WOW First Time Clients

I think you will agree, full time salon work is tough; even for the highly extroverted. There is an emotional energy displaced for every client in your chair.

At the end of the day, you are wasted, and before long, you may even begin to resent the very clients that pay your salary.

So what do you do to keep the customer service top notch, and still remain sane? I am going to give you 9 steps to great customer service (which is the first part of the Salon Profit Circle), and the tricks to maintain your cool.

1. Act Like A Star & Your Name Will Go Far

Pretty corny, huh? But seriously, your chair is your stage, and you are the star of this performance.

If you think of yourself as the star, everything will follow suit.

Your voice will be slightly louder and authoritative. Your body language will be more confident, and your client can relax and enjoy the show.

Why does this matter?

New clients are always apprehensive when visiting a new ha...